Bondmark Supply Co.
Effective Date: August 15, 2026
This policy covers return, refund, replacement, and issue-review handling for Bondmark-powered merchandise storefront orders.
On-demand merchandise is not the same as stocked retail inventory. Defects and fulfillment errors should be handled promptly, but preference-based returns may be limited after production begins.
This Returns and Refunds Policy applies to merchandise purchased through Bondmark Supply Co. storefront checkout pages. Business service invoices, deposits, design work, custom projects, and signed client agreements may have separate cancellation, refund, or credit terms.
Many Bondmark storefront items are produced on demand for a specific order. Because of that production model, buyer's remorse returns, size exchanges, color exchanges, and preference-based returns may not be available after production begins.
Bondmark will review reports of defective merchandise, damaged items, materially incorrect items, missing items, or fulfillment errors. A replacement, refund, credit, or other resolution may be offered after review of the order details and supporting information.
Contact Bondmark through hello@bondmarksupply.com as soon as possible after delivery. Include the order number, customer email, item name, size/color, a description of the issue, and clear photos showing the product, packaging, and defect or damage when applicable.
Bondmark may need to review the order record, payment status, fulfillment status, photos, production partner information, and carrier details before approving a replacement, refund, or credit.
Items may not qualify for refund or replacement when the issue is caused by normal wear, misuse, incorrect size selection, incorrect color preference, inaccurate shipping information, customer modification, or damage after delivery.
Approved refunds are normally returned through the original payment method when supported by the payment provider. Processing time may depend on Stripe, the customer's bank, and card network timing.
Customers are encouraged to contact Bondmark first so the issue can be reviewed. If a payment dispute is opened, Bondmark may provide order, fulfillment, delivery, and communication records to the payment processor.
This policy should be reviewed with Bondmark's legal and operations owner before public launch, especially for any required state-specific consumer disclosures or client-specific storefront terms.
See also: Shipping, Terms of Service, and Privacy Policy.
